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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the first step you should take is to push the Help button, which is present on each page. A popup will show up. It comprises in-depth info about all the operations that you can carry out on that particular page. Each pop-up menu opens on the same page so that you can quickly return to your work.

Video Tutorials

We have a huge selection of educational videos illustrating how to work with our Control Panel. They're created for those of you who would like to see how things are getting done instead of just reading articles. Thus, anyone can quickly become familiar with our hosting Control Panel by merely watching our step-by-step how-to video clips.

F.A.Q.

If you can't find the answer you are looking for, take a peek at our extensive FAQ database, which contains questions asked by actual clients and offers real solutions. We regulary "revamp" our Frequently Asked Questions section with new Q&A's in an attempt to cover all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't find the solution you need in the Frequently Asked Questions database either, you can contact our great team of support engineers available 24/7/365 and eager to help you with any question. Each trouble ticket you submit will be responded to in less than one hour (the average support ticket response time is about 20 mins), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 248762

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com